Human Resource Development and Strategy Essay

AbstractThe purpose of this portfolio honk is to assess the acquisition experienced and my development during my group terminal cause. Also, to explain the methods and approaches implicate in complete the preparedness plan my involvement and participation in the group go for. This Final HR Portfolio Project will present the reader a thorough depth psychology of my contribution to the group fox.Final HR Portfolio ProjectIntroductionThe purpose of this portfolio project is to assess the learning experienced and my development during my group project. Also, to explain the methods and approaches implicated in complementary the raising plan my involvement and participation in the group project. I will conduct a self-evaluation of my participation in the project and express my beliefs and perceptions. In addition, I will answer the following questions Was the training computer programme the team developed effective in meeting the written objectives The challenges the team and I met and the doings I took to address and resolve the problem I will explain how the interpersonal relationships within the team change from the beginning to the oddity of the projectConvey the effectiveness of the overall team project to me as an individual learning activity and what I learnt that was totally refreshful to me What I would do differently if I had it to do all over again and why? I will describe how could the project have been a give away learning surgical procedure? With specific thoughts on improving the course. Lastly, particular attention will be given to the team experiences and the effectiveness of communicationStatement about my birth perceptionsI went into this project not populateing the amount of work it takes to assess, design, develop and evaluate a training program. I believe that I emerge from this project with new profound familiarity and I learnt how to enhance my training program development for future training needs of my employees. Self-eva luation for participation in the projectIn completing a self-evaluation for my participation in the group project, I found that I had put forth a lot of time into completing this project. My strengths in the project were as follow I was able to research my part of the project efficiently and I found some very useful information, I compiled and orderly the paper. My weakness in this team assignment was my impatient with the teams leader continuous duplicate posting of the same information, but I the end of the day, I had to remind myself that it was her managing style and to bring the project to fruition, I had to overcome my impatience. I believe that I have d unrivaled this assignment to the best of my abilities and if I could have improve my part of the assignment, it would have to be instead of having done so much research that was not even use in the final project I should have had research only the key points that was going in the slides. Lesson in condition(p) and I now know better for next time. dominance of team meeting written objectivesThe training program strategy our team developed epitomizes the approach that the Dell Company need to implements to make sure that currently and in the future, the environ center customers interactions support the attainment of its goal of customer satisfaction by widening the skills and aptitudes of the call centers employees and managers alike. I assess that it can be expressed that the teams training program development has indeed met its written objectives and if Dell HR strategically implements the plan, then I believe the groups training program should be successful. What challenges did you and your team meets? What actions did you take to address and resolve the problem? Whenever a team assembled to set outher there bound to be some challenges and the action and reaction of each individual member of the team can make or break the team.Such a statement is true in the case of my involvement in this groups t raining program plan. Since I was the compiler for this group project I believe one of our major challenge was the fact that we misunderstood the direction given by the instructor and some group members mass of the research for the project were somewhat off topic, some were trying to evaluate the training program (when the directive stated otherwise) and some of the suggestions were not helping move the project forward. Another challenge was the fact that we ended up with a vast amount of data from different team member and most of them were unusable. The action I took to address and resolve the challenges were by omitting some of the data and ensure that the remaining information was suitable to satisfied the requirement of the training programinterpersonal relationships ChangesThe interpersonal relationships within the group did change somewhat. But to put this into prospective, after taken more upper-level courses for my BS program here at Walden, which need my involvement wi th group projectsI had my share of interpersonal relationships changes and some were never amended. However, the changes that occurred during this group project were minor, compared to others and the team experience/interaction was pleasant. Nadler (1998) point out get up and communicate a clear image of the future state (Nadler, 1998). To be specific, Nadlers point of communication was taken to whole new level during this project. For example, one interpersonal relationships change that transpired during the beginning to the end of the project were the fact that the project leader did not give the team members a chance to select their own question(s) to answer she assigned the questions and some of the roles without the prior agreement from the team members.Additionally, when the timeline set forth by her was not followed down to the minute, she sent constant emails and posted many messages on the group discussion board that went unanswered by most of the team members. Nonetheless , for the sake of completing the project on a timely manner, our interpersonal nuisances were resolved, team members had became more flexible and useful, members were offering helpful suggestions for the completion of the training program plan and at the end of the project, the group discussions were more lively and our training program plan were effective. How effective was this overall team project to you as an individual learning activity? What did you learn that was totally new to you? The group project Rubric stipulated the context and design measurements for the competition of the groups project, which, in conjunction with our groups own research, led to the development of the call center training program plan.The training program design, development, instruction, and evaluation were further enhanced with each individual contribution to ensure that the training program meets all design requirements and capable of accomplishing the call center staffs training needs. As Honey et al (1996) defined learning as Learning has happened when people can demonstrate that they know something that they did not know before (insights, realizations as well as facts) and when they can do something they could not do before (skills) (Honey et al, 1996).I believe that I have gained plenty of knowledge from this group project experience. From the training program development, to the detailed training program, I judge that it was indeed effective for my individual learning endeavor and I learned the mechanics necessary to create a successful training program. What I learned that was totally new was the formatting of the contents for the training program utilizing PowerPoint. What would you do differently if you had it to do all over again? Why?Having the chance to redo this project all over again, I probably make myself usable to be the project leader and direct the team to focus their attentions toward the requirements of the project. By doing so, I would be able to filter out any unnecessary tightness between the group members. How could the project have been a better learning process?I believe that as a team, we could have made better use of the tools available to us to streamline the completion of the project and tools such as the chat-room, and file sharing could have been incorporated to foster a aerodynamic workflow. As far as improving the project itself, I am not able to provide any clear assessment because of the fact that I do not have any other groups to compare our work withfor as such has been my experience here at Walden. On the other hand, I do think that the formation of the groups should be done at the end of the first week of class to allot plenty of time to the group members to get acquainted before the start of the project. If such a suggestion is not feasible, then changing the due date for submission of the project could better the learning process.ConclusionThe group training program plan has outline all the essential assessme nt, design, development, instruction, and evaluation (ADDIE) of training development planning and the proper implementation of the training program will ensure that the call center will be effective. In addition, in case of decreased in the call center productiveness or an increased in customer dissatisfaction, could force the organization to take a careful look at its training program, Dell should put together a systematic way to evaluate and do a retraining assessment of the call center staffs to help lessen the number of customer issues. Additionally, our team did a great job creating the training program plan and our instructors feedback made a big difference.ReferencesBlanchard, P. N., & Thacker, J. W. (2010). Effective training Systems, strategies, and practices (4th ed.). Upper buck River, NJ Pearson Prentice-Hall. Honey, P., & Mumford, A. (1996). The Manual of Learning Styles (3rd ed.). Maidenhead, NJ Honey Publications. Nadler, David A. (1998). Champions of change How CEO s and their companies are mastering the skills of radical change. San Francisco Jossey-Bass